CONVENIENCE SERVICES
Hurricane Creek Federal Credit Union is dedicated to enhancing the banking experience for its members by offering a comprehensive range of convenience services. Recognizing the importance of seamless financial transactions in today's fast-paced world, we've implemented cutting-edge technologies to provide our members with easy and efficient access to their accounts.
From online banking and mobile apps to electronic fund transfers and remote deposit capture, Hurricane Creek Federal Credit Union ensures that our members can manage their finances effortlessly from the comfort of their homes or on the go. Our commitment to convenience extends to personalized customer service, ensuring that our members receive the support they need in navigating these digital platforms.
By continually investing in technology and customer-focused initiatives, we remain steadfast in our mission to deliver unparalleled customer service to our members.
24-Hour Audio Teller
ART (Audio Response Teller) is a 24-hour audio teller. ART allows you to check share balances, make transfers and review your account history – 24 hours a day! To get set up for this free service, simply call the number below and follow the instructions. You can also give us a call and one of our staff members would be happy to help you set up your ART account.
Number to reach ART: (501) 315-9328.
Debit Cards
Your debit card works just like a check and can be used at millions of business establishments that accept Mastercard.
When you use your debit card to make a purchase, the amount is debited from your checking account. You can also use the card at thousands of ATMs worldwide to get cash or to verify your balance.
How It Works:
- Make point-of-sale purchases up to $3,000 daily
- Obtain cash at thousands of ATM locations worldwide
- It’s safer than using cash
- Make purchases at any establishment that accepts Mastercard instead of writing a check or using cash
- Purchases and withdrawals are deducted from your checking account and appear on your monthly statement
REPORTING LOST OR STOLEN CARDS - If your MasterCard debit card has been lost or stolen, please contact (888) 263-3370. If you are unable to reach them, please call us at (501) 315-3162.
Direct Deposit & Payroll
Whether you want to set up an electronic direct deposit or have your checks sent in through the mail, we have several different options to help fulfill your needs. You can have your whole paycheck deposited or have a portion of your pay, designated by you, sent to any account that you choose. We can also automatically take out portions of your check to put toward loans.
Skip a Payment
Twice a year, Hurricane Creek FCU will offer members with loans, that meet the requirements, to skip their loan payment for one month during the summer and one month during the Christmas season. Members must pay a $30 fee for each loan payment skipped. The skip-a-pay must be approved by the credit union. Not all that apply to skip will be approved.
Here’s how to skip a payment:
- Most consumer loans are eligible. Loans that ARE NOT ELIGIBLE include: mortgage, home equity, and VISA®.
- All your loans must be current and must be at least 6 months old.
- When you skip a payment, your loan term will be extended by one month. This can increase the total interest you pay over the life of the loan. Regular payments resume the following month.
- If you have payroll deduction, the money will remain in your account.
Statement Balancing
How to balance your checkbook:
Compare the checks and deposits listed on your statement with the checks and deposits entered in your checkbook register. Put a check mark next to all entries that appear on both sides.
List the check number and amount of any checks recorded in your check register that are not listed on your statement. Fill in the blank lines with the ending balance shown on your statement, any deposits from your register not shown on the statement, and the total amount of outstanding checks as shown at the bottom of the left-hand column. Do the math to come up with your adjusted ending balance.
Notary Public Services
Members may have documents notarized free of charge. Picture identification of the party signing the document is required. Ask a member service representative for assistance.
Wire Transfers
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HCFCU has tried to provide accurate and timely information; however, the content of this site may not be accurate, complete or current and may include technical inaccuracies or typographical errors. From time to time changes may be made to the content of this site without notice. HCFCU may change the products, services, and any other information described on this site at any time. The information published on this site is provided as a convenience to visitors and is for informational purposes only. You should verify all information before relying on it and decisions based on information contained in our site are your sole responsibility.
If you are an individual with disabilities who needs accommodation, or you are having difficulty using our website to apply for a loan, please contact us at (501) 315-3162. This contact information is for accommodation requests only.
HCFCU does business in accordance with the Federal Fair Housing Law and the Equal Opportunity Act and is a member of the National Credit Union Administration.